Receiving SSLPost Emails

Whether it be from the SSLPost online web application, Microsoft Outlook plugin or a Business Security Policy based solution, an SSLPost secure email will come in the form of a plain text email message. Depending on which delivery method is chosen by the sender dictates how the recipient will be able access their message and/or electronic documents.

The two most common ways for a recipient to retrieve their electronic information is either by way of an embedded hyperlink (which link to secure electronic documents held on the SSLPost server) into the plain text email or by attaching a normal HTML file attachment to the plain text email which provides instructions on how to access the secure electronic content inside. Both processes are explained in detail below:

SSLPost Recorded Emails (Embedded Hyperlink)

These SSLPost recorded delivery emails are sent to the recipient unencrypted as plain text email messages and have the option to contain embedded trackable hyperlinks to stored electronic files held on the SSLPost server. The recipient of one of these types of recorded emails does not need to have a registered account with SSLPost and can simply read the plain text email message and download the electronic files using the hyperlinks without the need to have a valid SSLPost account and registered password.

The sender of these recorded emails can ascertain whether the email has reached the recipient's email server, has been opened in the recipient's email client (Microsoft Outlook. Google Mail, etc) and also whether the file attachments have been accessed and downloaded.

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SSLPost Recorded Delivery (HTML Attachment)

These SSLPost emails are again sent as an unencrypted plain text email messages but this time have an HTML attachment which once opened allows the recipient to access the encrypted part of the message over a secure SSL link but only with a valid SSLPost account and registered password.

If you receive an SSLPost secure email from someone, at first glance the email header may not look any different from a normal email header. The sender is shown as the SSLPost account holders registered email address and there appears to be no reference to it being from SSLPost at all. However if the recipient checks the actual email message they will see that the body text contains a message that advises them that they have received a secure email and that there is attachment that will provide instructions on how to access that secure message.

Depending on the account administrator’s settings, the recipient can expect to receive this attachment as either a standard html webpage file (.htm) or as a compressed Zip file (.zip), which then contains the same html webpage file. In the example below the attachment has been delivered as a standard webpage file called ‘message.htm’ and the instructions within the email are to open (or unzip and then open) the ‘message.htm’ and follow the instructions to access the secure encrypted message:

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Once the ‘message.htm’ attachment has been opened it is presented to the recipient as a web page on their chosen internet browser as shown in the screenshot below. The page contains a unique 'Open Document' button, which when clicked, will decode the secure email message and allow access to its secure content.

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Once the 'Open Document' button is click the recipient will be taken to the SSLPost secure web server and shown the secure email message summary. This message summary will display who has sent the secure email and then any unencrypted (non-sensitive) message text that has been written by the sender. If the sender has also provided the recipient with any encrypted messages or electronic documents they will also been shown in the summary. The recipient then just has to enter their SSLPost account password into the required text field and press the ‘Decrypt & View Message’ button.

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If the recipient's password is entered correctly they will be taken to a page which will show them the encrypted message and/or attached electronic file(s). The screenshot below shows that there is an encrypted message (now unencrypted) and 2 file attachments. Once the recipient has read the secure message and/or saved the file attachment(s) they can either reply directly to the sender or choose logout and thus close the session with the secure SSLPost server.

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